Customer Support

How can we help?

Our support team handles order questions, brief clarification, billing queries and revision requests. We aim to reply to every message within one business day, and urgent order issues within a few hours.

Before you order

• Check the pricing page for per-word and per-page rates across every service.
• Read the service page for turnaround options and what is included.
• Send us the assignment brief if you are unsure which service fits.

After you order

• Track everything from your dashboard — every status change is logged with a timestamp.
• Download delivered files directly from the order page.
• Request revisions any time inside your free revision window.

Contact channels

• Email: educate@eduhubuk.com
• Support hours: 24/7, including weekends and public holidays.

Before you order

If your question is urgent, use the live chat bubble in the bottom corner of any page and a specialist will pick it up straight away.